Got money in a business that's gone bust? Act fast!
If you’ve paid a deposit and the supplier goes broke, you may be last in line to recover your money

It’s really important to tread carefully before paying a deposit - check on the business first. A simple internet search will often reveal useful information about the business, including customer reviews, news stories, or warning signs that the business might be struggling.
If you’ve paid a deposit and the supplier goes into liquidation or receivership, you generally become an unsecured creditor. In a liquidation, payments are made in a strict order:
- liquidator’s fees and expenses
- secured creditors (such as banks)
- preferential creditors (including employee wages and Inland Revenue)
Unsecured creditors are last in line, often receiving little or nothing back. BUT, you can take steps to try to recover your funds.
Act immediately
- Identify the receiver or liquidator.
- Search the Companies Office Register to find out who has been appointed to manage the company.
- Register as a creditor.
- Contact the receiver or liquidator as soon as possible to register your claim. You’ll need to fill out a proof-of-debt form and provide proof of payment (invoice, receipt, or bank statement).
- Check on goods left with the business. If you left something with the business for repair, you’re usually entitled to have it returned, because you own it.
Charge-backs
If you paid your deposit by credit card or debit card, contact your bank immediately to ask about a chargeback. Banks have strict time limits, so it’s essential to act quickly. A successful charge-back can sometimes allow you to recover your money even if the business has collapsed.
Special cases
Layby sales
If the goods were on layby and priced at $15,000 or less, you might have better protection. If you are up to date with payments and the item has been set aside for you, you might be able to collect the goods or receive priority over other unsecured creditors.
Consumer Guarantees Act (CGA)
If a business enters voluntary administration, it might continue trading. If it reopens, you might be able to complete the purchase. Alternatively, you might be able to cancel the contract and ask for a refund.
Sole trader
If the business was not a registered company but a sole trader, the owner is personally responsible for debts. If they have declared bankruptcy, lodge a claim with the Insolvency and Trustee Service (ITS).
So, before paying a deposit, do your homework. And if things go wrong, act quickly – delays can significantly reduce your chances of getting any money back.










